Zendesk to lay off another 8% of its staff, cites macroeconomic issues

Zendesk debuts new AI features for its customer service platform “Scaling a small startup from Sydney to the global stage wouldn’t have been possible without AWS and your startup programs,” he wrote. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. In Q1 2022, Zendesk generated revenues of $388 million, up 30% from the year-ago period; it anticipates $1.685 billion to $1.710 billion in total revenue this year, a forecast that it raised in its first-quarter report. Zendesk announced it was laying off 8% of the workforce Continue Reading → Zendesk to lay off another 8% of its staff, cites macroeconomic issues

Unlocking NLP’s power in daily life: Insights and trends

What is Natural Language Processing? When you create and initiate a survey, be it for your consumers, employees, or any other target groups, you need point-to-point, data-driven insights from the results. This can be a complex task when the datasets are enormous as they become difficult to analyze. Smart search is also one of the popular NLP use cases that can be incorporated into e-commerce search functions. This tool focuses on customer intentions every time they interact and then provides them with related results. For instance, Google Translate used to translate word-to-word in its early years of translation. With Natural Continue Reading → Unlocking NLP’s power in daily life: Insights and trends